9 Must-Have E-Commerce Website Features for a Successful Shop

Every e-commerce business owner always wants to run a hugely successful store. An e-commerce website is considered successful if it invites web visitors to the store, communicates your brand values and clearly showcases your products. It takes good website features to guarantee these services. You can therefore deliberately build these features to make your shop creative and intuitive enough to always give your customers a great shopping experience. What really matters though is to create a website that catches the attention of your ideal customer and gives them the confidence they need to make an informed purchase.

Following are some of the core e-commerce website features that can help you accomplish this noble goal:

1. Homepage: The homepage is usually the first point of call of most visitors to your e-commerce website. It is one place that can easily send visitors away if not well structured. If you want to make more sales, you must devise ways to encourage visitors to spend a bit more time on your homepage. Your chances of making sales are higher if visitors spend more time on the page. When visitors land on your homepage, chances are they’re going to make all kinds of assumptions about your products based on the information you present on the page. You must therefore ensure the page is designed to be attractive and informative enough to keep visitors on the page a bit longer anytime they hit the page.
 
2. About Page: The “About page” is another very important page your e-commerce website should have. This page provides the mission of your e-commerce business to visitors at a glance. Anytime visitors hit your “About page”, it signifies intent that they want to learn more about you and your business. To capture their attention further, it’s important to map out the page in a way that presents organized, bite-sized chunks of information easy to assimilate and digest. Give out information that will easily convince visitors that they are in the right place to do their desired business. Above all, leave all your contact addresses, telephones, social media handles and so on where visitors can easily make contact with you 24/7.

3. Functional Search Bar: If you want your e-commerce website attract shoppers online, make it searchable. These days, most online shoppers usually expect searchable e-commerce sites to do business with. A functional search bar makes that possible. It usually helps to keep visitors on your site longer and prevent them from resorting to an outside search engine to find what they’re looking for. If well designed, a functional search bar should be effective for predictive search that helps to enhance the site’s user experience. Anticipating what a customer is trying to type into the search bar is a common best feature of a functional search bar that helps improve your e-commerce website’s user experience (UX).

4. Good Navigation: Good navigation is also great for enhanced user experience. A good navigation design is therefore hugely essential. With good navigation, your website allows customers to find what they’re looking for within just a few clicks. Your website visitors can use different navigation elements—menus, collection pages, filters, and search to get what they want fairly easily. Even within something as simple as a site menu, you have lots of options for prioritizing product discovery. Visitors can easily use drop-down menus to find and purchase their ideal products as quickly as possible.

5. Mobile Site: Since more and more people (well over 70% of shoppers) are now shopping online, it is smart to design your e-commerce website to be mobile-friendly. For your e-commerce business to thrive, you can’t afford not to prioritize a mobile version of the site. With most shoppers now depending on mobile devices to shop and in most cases via apps, making your website mobile-friendly is a great way to cater to this huge numbers of shoppers.

6. Product Pages: When designing product pages, you must pay special attention to what’s going to help customers feel confident in their purchase. Do not attempt to overwhelm them with too much information. Give out the basic information that will help them to easily make their buy decisions. Prioritize a hierarchy of information. This way, what customers see first is the most important information followed by secondary and tertiary information within close reach. Information relating to clear product photos, description, prices, sizes, shapes, handling and shipping costs, discounts, and product return policies can help customers make their buy decisions.
 
7. Collection Pages: Typically, a collection page is a home for multiple product pages that have something in common, such as new arrivals or a product category. Collection pages are usually designed depending on the size and categorization of the e-commerce shop’s inventory. Whether it is a single product or multiple products you are selling, the collection page showcases them adequately for shoppers to access easily. With its in-house filtering feature, it ensures that when someone lands on the page, they can drill down and narrow the results so they can more efficiently find what they need.

8. Wish List: A wish list is usually an optional site feature that allows users to save their favorite products for a later date. A wish list feature is a great way to build brand loyalty because it encourages customers to buy a product they love when they’re ready, rather than pressuring them into purchasing. A wish list is best installed as a functional app in your e-commerce store.

9. Filtering: If your e-commerce store is big and with a large inventory, product filters can be incredibly helpful. Product filters are great for sorting one-of-a-kind products by styles, sizes and even colors. Using these filters, shoppers can really drill down and filter by a particular style or size since some of such one-of-a-kind products may be available only in one size or style. Large e-commerce businesses like Shopify for instance have in-house Search & Discovery app which allows you to customize filters both within collection pages and search results from within the Shopify admin.