15 Effective Ways to Optimize your E-commerce Website

If you own an e-commerce business, it may interest you to know that around 7 out of 10 e-commerce customers abandon their online carts without completing a purchase. A clear 70% of potential business lost just like that. It is all more shocking when you realize that this loss is attributable to some avoidable issues on your website that warrant optimization. Issues as simple as a slow-loading webpage or the webpage not receptive to mobile devices play a huge role. Such issues could see a potential customer give up in frustration and head elsewhere to do business. These potential customers may even head directly to your competitors instead of doing business with you.
 
To ensure your e-commerce business competes fairly and gets its fair share of the hugely competitive online business, you can implement the following tips to optimize the website.
 
1. Optimize for Mobile Traffic

Google reports now indicate that mobile devices particularly smartphones are now responsible for generating over 60% of online shopping orders. That’s a huge chunk of online traffic. This makes it crucial that your e-commerce website be optimized for mobile unless you want to miss out on this huge traffic. Optimizing your website for mobile involves keeping your content concise and simple. By simplifying forms, users don’t have to fill in so many details, making it easy for mobile screens to accommodate. 
 
2. Provide Plenty of High-Resolution Images
  
When a customer really knows exactly what they’re buying, they’ll be less likely to be disappointed and return it. You can help your business by using only high resolution photos on your website. To do this effectively, you can consider investing in AR/VR tools to showcase the products you are selling in more details. Where relevant, you could also use how-to videos to demonstrate your products in use. 
  
3. Hook Visitors on Your Home Page

Technically, homepage design for e-commerce business matters a great deal. Your home page should be engaging and clearly communicate your business’ main benefits as quickly as possible to visitors. But, you must avoid cluttering the page so as not to overwhelm your customers, thereby preventing them from knowing where to begin. Prioritize an easily found search bar and photos of some of your best-selling products to hook customers in. Make sure to always keep annoying pop-ups to the barest minimum.

4. Improve Your Search Box

Shoppers who use a website’s search feature are much more likely to see a purchase to conclusion. You can enhance this even further with the help of Artificial Intelligence, AI. AI-powered search tools can analyze users’ previous preferences to better understand their intent and deliver them highly personalized results. This helps to better enhance purchase conclusion. 
 
5. Be Transparent and Competitive on Charges

No shopper likes surprise extra charges at checkout. Significantly, “unexpected shipping costs” is one of the leading reasons for e-commerce cart abandonment. To counter this, it is advisable to be upfront about all charges (including any taxes and customs fees where applicable) throughout the purchasing journey.

6. Offer Free Shipping

Free e-commerce shipping is a huge sales incentive for online customers. Significantly, “free delivery” is a leading way the online shopping experience could be improved. If you do offer this feature, be sure to make it prominently visible on your homepage and on header banners across your website. It can act as shopping magnet in some instances.

7. Make Your Website Attractive to Cross-Border Customers

Selling internationally? Great! The world is now like a small village because of the internet. You can therefore deliberately adapt your website for each market no matter where in the world. If shoppers are able to see a website in their local language and prices in their own currency as prominent features on a website, it usually encourages them to shop cross-border.

8. Minimize Page Load Time

Research shows that for every additional second your site takes to load, visitors’ response rates drop. The faster your website loads the more it encourages visitors to “look in.” You can therefore optimize your website to load faster by compressing text and images, deleting unused plugins, and switching your web-host provider. These are some of the best ways you can speed things up a bit. Furthermore, a faster website will earn a place higher up in Google’s SERPs. This is hugely important for any online business to get found by way of organic searches.

9. Take Advantage of AI as Your Customer Experience Manager

AI-powered chatbots can better understand and respond to customers’ queries. These chatbots help customers to find what they’re looking for fairly quickly. AI-powered chatbots in e-commerce can analyze past purchasing behaviors to make product suggestions customers will like, and even upsell and cross-sell relevant products. They can offer post-sales support too, working on tracking and refunds. And, as chatbots are available 24/7, your customers will never be kept waiting.

10. Prioritize Personalization

Personalization is one of the most important aspects to digital customer journeys. AI helps to make personalization possible. The technology can analyze large amounts of customer data such as preferences and behaviors, and then use these insights to create personalized customer journeys based on likely intent. It means, for example, that a new customer and a returning customer would both see a different version of your homepage when visiting your website; each tailored to their unique needs. This has the shopping advantage of helping to increase conversions.

11. Include User Feedback/Reviews

Credible Research info indicates that over 80% of global consumers check reviews as part of their online buying journey. Many base their buy decisions on positive reviews. To take advantage of this, you can always share lots of customer reviews, ratings and testimonials on your website to help build trust in your business.

12. Prioritize Website Security

Many online shoppers do abandon a purchase because they don’t trust the site with their credit card confidential information. To reassure customers, you must be clear about your data protection policy. It helps if you obtain an SSL certificate (which authenticates your website's identity and enables an encrypted connection) and having it on display.

13. Embark on Test, and Continuous Testing

You can only optimize your e-commerce website by knowing where the weaknesses are. Google Analytics will help you understand important metrics like session duration, bounce rate and engagement so that you can make improvements. This should be an ongoing and continuous process. Regularly test, and retest the performance of your website to improve on your results.

14. Offer Different Payment Methods at Checkout

“Payment options” is a significant contributor to cart abandonment in e-commerce business. You can work around this by making sure to provide many options and alternative payment methods at checkout point. Depending on convenience, you can make available, credit card options, digital wallets, PayPal, Bitcoin, Direct wire transfer and so on.

15. Have a Clear and Unambiguous Returns Policy 

A very clear business policy enhances credibility. Product returns should be done smoothly and without undue hassles. A significant percentage of online shoppers always check an online retailer’s returns policy before making their buy decisions. Therefore, it is hugely important to invest in this feature and be very clear about it on your website.

How to Manage your Brand Reputation Online

Every business owner always wants a positive image for their business. It is this mage the business depends on to compete favorably online and to make positive impact. The reason it is referred to as brand reputation. Having a great online reputation is really good for business. Here are a few things you can do to manage your online reputation.

Diligently Monitor What’s Being Said: A good way to start is to have a strategy to manage your online reputation. Such ORM strategy commences by diligently tracking online mentions of your business. You can use online tools like Google Alerts to monitor online conversations related to your brand. You can in addition routinely check social media, review sites and other platforms to get information about any mentions of your business. Customer feedback is also a very important source of vital information about your business or any issues that may arise. Make sure to respond immediately to both positive and negative reviews in a professional manner, making sure to be responsive, personal and authentic in your approach to all comments.
 
Plan for Potential Issues: Experience shows that no matter how well you run your business, challenges will always arise. This is because nothing is perfect, and not everything goes smoothly as expected. You must therefore plan for the “just in case” and the “what ifs” issues that could crop up. This necessitates a crises management plan at all times. A good crisis management plan will help you avoid the domino effect that can occur from a service failure, missed deadlines, negative reviews or a PR mishap. If your brand’s online reputation is well managed, it can deliver more leads, more customers/clients, positive mentions and reviews, referrals and even brand advocates. When consistently managed, it can strengthen credibility, improve visibility and turn satisfied customers into powerful ambassadors for your business.

Positively Engage with Your Customers: Engagement involves not only responding to comments but also regularly providing relevant content that helps build relationships. Relevant content for this purpose includes blogs and social media posts, thought leadership articles and other materials that highlight your expertise, showcase customer success stories and provide value to your audience. Engaging with your customers shows them you’re available and invested in their experience while keeping your brand front and center. Engagement fosters repeat business and can deliver unlimited referrals.
 
To enhance engagement, you can regularly ask customers for their feedback about a specific product or service, including reviews. After a purchase, you can habitually reach out and ask customers to let you know if they are happy with their purchase and why. Next is to widely share these positive reviews and customer comments too. Technically, businesses with substantial positive reviews always attract more customers. 

Regular quality content also helps businesses to improve search engine ranking and maximize visibility. This is because Google and other search platforms favor businesses that are active online with regular fresh information and positive reviews.

Be Transparent and Honest in your Messaging: Transparency and honesty are great for business at all times. Online accountability can be really challenging for businesses. That’s why it can be really hard to discern what’s real or not. Transparency and honesty helps businesses to hedge this problem. If anything goes wrong with your business, don’t obfuscate. Always come out clean to explain what the problem is what you are doing to resolve it. Apologize if need be but avoid unnecessary excuses.
  
How you handle a delicate situation goes a long way toward mitigating and repairing reputational damage. What you do is always a great opportunity to underscore your value and your brand integrity. Equally important is that customers will respect your honesty and professionalism. This can be really great for your brand reputation.

Implement Brand Consistency: For brand consistency sake, your messaging — in voice, tone and look — should be the same across all your online platforms. These platforms include your business website, social platforms, blogs, email campaigns, online ads, and so on. In addition and hugely important as well is to always make sure that your business information is accurate and consistent across all your online platforms. Most especially your business website, your Google Business Profile and all your social media handles. This is very important because consistency brings familiarity and reinforces your business goals and values.