8 Practical Ways to Reduce Costs in Your E-Commerce Operations

Worldwide, as e-commerce retail sales increase, so are its attendant costs. This is typically on account of the fact that e-commerce businesses attract a large number of visitors every single day. The increase in costs is attributable in the main to rising operating costs, particularly as related to shipping expenses, transaction fees, supply and logistics costs, and marketing costs. Many e-commerce businesses struggle online because of these costs and stiff competition. So, the only way your e-commerce business can really survive and grow is to explore all ways to implement practical strategies that help to cut down costs.

Following are eight practical ways e-commerce businesses can reduce operating costs and still be able to maintain good customer experience and satisfaction.

1. Optimize Your Supply Chain Operations

When supply chain costs are high, they can directly affect business revenues and profit margins. With less revenue after accounting for expenses, the ability of businesses to invest in growth or other strategic initiatives is severely limited. Rising expenditures usually occasion lower revenues. This can hinder operational efficiency because it holds up capital for unnecessary expenses or inefficient processes. What to do? The best way out is to optimize your supply chain operations and cost control. This is absolutely necessary for businesses to stay agile, grow steadily and be profitable. If you want to optimize your supply chain operations therefore, you may wish to outsource non-core activities to third-party logistics providers, leverage technologies like inventory management software, consolidate shipments to lower the number of deliveries and maximize truck utilization, establish strong partnerships with suppliers, distributors, and logistics providers, all in a bid to cut down effectively on your supply chain costs.

2. Use Dropshipping Options

As a product merchant, you can use a dropshipping model to directly ship your products to customers. That way, you are not required to hold any inventory. All you do is to simply accept customers’ orders then pass them on to the dropshipper for fulfillment. That helps to reduce your operational costs since you don’t hold or buy inventory. Additionally, dropshipping does not require a huge investment and can therefore save your business a lot of costs. Dropshipping allows your business to offer a wide selection of trending products to your customers, the business can be easily scaled, makes it easy for you to operate your business because there are only a few restrictions on your location. A dropshipping business is comparatively easier to start because you don’t have any need to invest in the payment for a warehouse or directly pack and ship orders yourself.

3. Control Your Inventory Management Costs

Controlling your inventory management costs can directly benefit your business. This is because inefficient inventory management can quickly exhaust your valuable resources. For instance, excessive stocks can hold up vital capital, while insufficient stock results in lost sales opportunities. This can directly affect customer satisfaction. Huge storage costs can strain profits. This is more so for businesses that pay high rent or utilize third-party logistics providers. So, if you tightly control your inventory management, your business can reduce storage expenses associated with excess stock. This helps to minimize the impact of expired products. For effective inventory control management, you can consider reducing supplier lead times as it can help you to reduce the size of your warehouse and overall inventory, conduct regular inventory checks to compare your products to the demand, adopt a minimum order quantities framework for wholesalers, eliminate excess inventory to reduce additional storage space, all in a bid to cut costs.

4. Explore Ways to Minimize Products Returns

Online shoppers do return products for various reasons. Excessive products returns can directly affect the fortunes of any e-commerce business. Sometimes, in addition to the costs you’ve already incurred delivering a product, a product return pickup can almost double your expenses. You may even incur more costs if you are required to repair the product if it is damaged. Minimizing product returns therefore is one great way to bring down operational costs. What to do to sort of guarantee this? You must try to encourage product exchanges instead of outright returns, optimize products and visuals with accurate details and high-quality images or videos, try various angles and include detailed sizing guides in your displayed products, display your products with detailed product use and maintenance guides to enable buyers receive the vital and necessary information, encourage product reviews and feedback.

5. Use Automation to Accelerate Business Processes

Most e-commerce stores usually involve numerous manual tasks in their operations. This is more so for the processing and inventory management. By this arrangement, there is always the risk of human error and inefficiencies. This necessitates constant supervision which can significantly inflate operating expenses. It can even hinder scalability and profitability. You can go around this huge cost inducing practice by deploying marketing automation software. These tools can help you to automate most of your routine business activities. The tools are effective to minimize human error, monotonous manual work, and process completion time while boosting productivity and efficiency. You can in addition depend on these tools to get automated data analysis and valuable insights into customer behavior and e-commerce trends. Now, where exactly can you automate in your business to help cut costs? You can consider automating inventory reordering, returns and refunds processing, answering common customer queries and guiding customers through the shopping process using AI or Whatsapp Chatbots, customer support meetings, personalized product recommendations, fraud detection and prevention and so on.

6. Review and Streamline Your Vendor Contracts

In most e-commerce business arrangements, vendor contracts usually outline in clear terms and conditions what businesses and vendors must adhere to. These contracts ensure clear expectations and reduce the risk of misunderstandings or disputes in the business arrangement. They clearly and adequately define rights, responsibilities and obligations of all parties. These agreements also provide a strong foundation for a mutually beneficial working relationship. If well crafted, these contracts can be very crucial in nurturing trust and collaboration between e-commerce businesses and vendors because they leave no room for poor coordination or even mishaps that can lead to avoidable losses and increased overall costs. It is best therefore to periodically review your vendor contracts to ensure that they clearly:

• Establish ownership and usage rights for intellectual property rights during the business-vendor relationship.
• Detail the process for resolving disputes between the parties and the circumstances in which the contract can be terminated.
• Define pricing and payment terms with transparent agreed-upon prices, payment schedules, and any penalties related to timely payments.
• Outline delivery schedules, performance metrics, and quality stands to ensure compliance and satisfaction from both ends.

7. Use Minimal Product Packaging

If excessive, packing and materials costs can also lead to high operating costs in e-commerce business. In addition, if you use poorly designed or ineffective packing materials, it can cause damage in transit. That is why it is hugely essential to identify ways to optimize packaging without compromising quality and product safety. For effective minimal packaging arrangements, you can cut shipping costs by using smaller boxes to package your products, ensure proper packaging of the products, use different packaging materials for various types of products, buying only a small quantity of packing materials then assess how it holds up in different conditions to ensure minimum loss.
 
8. Reduce Customer Acquisition Cost

Customer acquisition cost is one of the major cost elements in e-commerce marketing. It is simply the approximate total cost required to acquire a new customer for the e-commerce business. This cost encompasses salaries of marketers or salespeople, time spent on marketing campaigns, advertising and other related business costs. So, if you are able to significantly reduce customer acquisition costs, it will help your business retain more profit, increase marketing ROI, and allow scalability. Here is what to focus on if you want to considerably reduce customer acquisition cost.

• You can re-target customers who leave incomplete actions on websites and applications.
• Provide meaningful content, educate customers, and build trust with your e-commerce business.
• Improve customer retention by utilizing strategies like customer feedback loops, customer education programs, and loyalty programs.
• Deliberately tailor your content for appropriate audiences by segmenting them.

Last Line

It is not enough to always try to earn more revenues in your e-commerce business. Cutting costs in addition to earning more revenues is the best way to profitability. These here cost-cutting tips come in very handy to help your e-commerce business earn more revenues and ultimately more profits.