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Showing posts with label Support. Show all posts
Showing posts with label Support. Show all posts

Sunday, February 19, 2017

How SFI Business Provides a Level Playing Field for all Affiliates

Lone $100 dollar bill.

The very good news about SFI business is that it provides a very level playing field for all its affiliates and Mr. Gery Carson and his team work round the clock to ensure that this field remains perpetually level. In SFI, there is something for everyone. Even if you joined SFI today, what you need to succeed applies to everyone no matter who they are or where they come from.

The tools available to someone who has been around the business for quite some time are also available to you. What you do with the tools and the training is entirely up to you. It has nothing to do with how long you have been in the business. For that reason, how best you succeed in SFI is entirely up to you. That has nothing to do with how long you have been in the business.

The earning potentials, the streams of income, the success tools, the training, the support, and even the opportunities apply to all affiliates equally without exception. Everything in SFI is so transparent that even rookies start to make money within hours of their joining SFI.

My friend, welcome to SFI. Start doing your own thing, follow the rules and be diligent in your business. The sky is your limit irrespective of whether you have been in SFI for a very long time or whether you are just joining.


Wednesday, January 25, 2017

How to Get Full Support from Your SFI Business Upline

Calculator, eye glasses, black pen on top of a white notepad on a newspaper.

From my experience with SFI business, I believe you do not need to do anything extraordinary to gain maximum support from your upline. What you need do is the little routine things SFI recommends you do to grow your business. Do not forget that your upline is an affiliate too just like you. He/She is also someone else’s downline. If you know exactly what you as an affiliate expects from your downline, do those exact same things and you will gain the support of your upline. Every upline I know wants his/her downline to succeed in SFI. This is because if the downline is succeeding, the upline succeeds as well. Specifically, I believe if do the following diligently, you will automatically gain the support of your upline.


 

1. Be serious and diligent with your SFI business.
2. Pay real attention to duplication.
3. Advertise and promote your SFI business very robustly.
4. Stay in touch with your upline by initiating communications.
5. Remember to assist your upline mark his/her anniversaries.
6. Find ways to also motivate your upline as much as you can.
7. Join the co-operative of your upline if there is any.
8. Help promote the products from your upline if he/she is also an ECA.
9. Relate with your upline as you will relate with any business partner.
10. Do not be ashamed to ask your upline for help if and when you need it.

I have no doubt in my mind that if you do the foregoing with all seriousness and sincerity, you will not only endear yourself to your upline, you will gain maximum support from him/her.

 

Tuesday, December 20, 2016

7 Ways to Automate Conversations with Your Customers

Digital marketing sign on laptop screen, flowers and folded newspaper.
Maintaining an open line of communication with your customers is key to any successful business relationship. There is real customer satisfaction when your customers know that you’re behind them and are ready to support them every step of the way. This is a win-win relationship which does not necessarily mean you’ll need to spend extra man-hours to keep your lines of communication open. Even if there are a lot of customer service requests, you may not need a human being to handle them all. That is where automation comes in.

Putting automation to work in your business frees you and your employees up to continue to move your business forward, while still keeping a level of support that your customers expect. Here are 7 cost effective ways you can automate that process.



01. By Making Use of New Technologies: The commonest technologies that might assist in the automation process are the use of mobile apps. The most effective of these apps are those which help to walk customers through common issues so they can fix problems themselves without the need for your involvement. Others might use SMS to text a code to a number to get information on their account, a balance due, or to automate the payment process.

02. By Using Technology for Follow-up: Even after you’ve made a sale, it’s still important to keep the lines of communication open to your customers. The follow up helps to increase customer satisfaction by merely letting your customers know that you’re out there if they need you. That helps to address potential problems early on by addressing issues early. Common problems are easier to fix early on. For instance, using a simple automated email might be all that is needed to open a line of communication between you and your customer.

03. By Automating Your Social Media Presence: As many business owners have come to realize, Social media outreach is an important part of their business’ public face. It helps to give potential customers and customers a sense that they’re connected to you. Promotion of what your business offers through social media channels may open up new sales leads, while customers may turn to social media to contact you about issues. There are many social management systems such as HappyFox that can actually filter social media contacts based on the content of the message itself. That helps to take out the work of a middleman to direct queries to the right person. These same systems can also automatically post to your social media accounts, allowing you to automate your marketing strategy and give your content maximum exposure.



04. By Using Surveys: Surveys are fairly common methods of automation. Granted you’re not always going to get a high response rate, the data obtained from well designed surveys are great ways to not only spot potential problems, but also initiate a dialogue with your customers. It helps to keep them short, relevant, and to the point. You may also find it necessary to use your survey answers to initiate further automatic emails to gather additional feedback on areas where the responses might be a cause for concern.

05. By Using the Callback System: These days, even though many consumers may show a preference for using the Internet to communicate with businesses, many still appreciate talking to a human being. Call such people “old school” if you like but they are still out there and in large numbers too. It is because of such people the callback is still a worthy option to include in your customer relationship strategy. On the same pages where you might have a “Chat Now” button, a “Call Me” button might be just as useful. For example, MobiForge software has some great examples of Click to Call or Click to SMS solutions.

06. By Initiating Conversation without Prompting: Smart business owners do not wait for their customers to first reach out to them. They easily recognize such actions their customers may take that might be a clear sign of a need for assistance. For example, a website visitor spending a lot of time in your help pages probably needs some kind of support, while somebody looking through your products and services might benefit from talking with a member of your sales team to assure the sale. There are multiple great tools out there which can help initiate any conversation. Tools like LiveChat and BoldChat, both with customizable audience interactions can really be useful here.



07. By Using a Virtual Assistant to Handle the Simple Things: Just because you’re trying to be proactive doesn’t mean you’ll need to hire additional staff. A good portion of customer service requests are simple in nature, and with chat bots becoming ever more intelligent, automated systems can handle those issues quickly and easily. This frees up your employees to deal with more complex problems. Chat bots such as Botsify (for Facebook Messenger and other apps) can answer those simple questions that might arise from whatever actions your customer is taking on your site.